Terms & Conditions

The current terms and conditions of sale (www.toolsbdshop.com) apply to all products sold to you and override any previous terms or any general or specific terms set by the customer.

Every business has its own set of rules, and we are no exception. We kindly request that all customers read our “Terms & Conditions” carefully to maintain a positive relationship between us and our customers.

We are not the official distributors of most of the products we sell. We purchase each product from official distributors and then resell them.

Everything we sell is digital: subscriptions, licence keys and gift cards. Nothing is shipped. Each product page states what the plan includes, how long it lasts and any rules that come with it.

You may only cancel your order if Tools BD fails to deliver your desired product. Once again, you may cancel your order only if we are unable to deliver, and not for any other reason.

Orders are paid in advance through the mobile wallets shown at checkout. After sending the payment you enter the wallet number you paid from and the Transaction ID. We check both against the payment we received before we prepare your order.

Prices are in Bangladeshi taka (৳) and are the prices shown at checkout. One Transaction ID can pay for one order only. We never ask for your wallet PIN, card number or account password.

As we provide digital services, all products are delivered via email, Messenger, or WhatsApp. Therefore, no separate delivery charge applies. However, for physical product delivery, a charge will apply.

Please ensure that the correct address (email, Messenger, or WhatsApp) is provided for product delivery. If an incorrect email is provided, please contact us for assistance.

Product delivery time may range from a minimum of 1 hour to a maximum of 24 hours. Please be aware of the delivery time before placing an order.

The Delivery Policy describes current delivery times and how delivery details reach you.

• Give a correct email address and WhatsApp number, so we can reach you about your order.
• Read the product details and rules before ordering.
• Keep delivered account details private, and do not change an account's email, password or profile unless the product page says you may.
• Tell us about a problem inside the warranty period for that product.

An account lets you see your orders, delivery details, subscriptions and support requests. Keep your password to yourself. Delivery details are shown only after your email address is verified.

We may block an account that submits false payment claims or abuses the warranty.

Different products come with different warranties and rules, which we specify before the purchase or at the time of delivery. However, for products covered by a warranty, we are obliged to provide solutions within the specified period if any issues arise. Sometimes, after-sales services may change. For example, if a product is marked as not eligible for any warranty or support after sale, no warranty will apply once the product is delivered. In such cases, customers are advised to place their orders only after fully understanding the terms.

Warranty does not apply if the problem is due to customer error or device-related issues. We request that customers fully understand the specific rules for each product before ordering. Any comments outside the mentioned rules after purchase will not be accepted.

During the warranty period, we are ready to provide support from 10 AM to 10 PM. However, under challenging circumstances, there may be delays, and we ask for your cooperation and patience.

For products covered by warranty, if you follow the specified rules (which will be clearly stated before and after purchase), we are committed to providing after-sales service. Additionally, if you encounter any issues with the service or need help understanding it, we also offer remote support through Teamviewer, Anydesk, or Google Meet.

We understand that customers purchase subscriptions for important tasks. Therefore, we always strive to ensure quick support in case of any issues. Since these are online subscriptions, there may be slight delays in support during challenging circumstances. In such cases, we may require a minimum of 1 hour and up to 24 hours to resolve the issue. Customers should be prepared to allow this time and order the product with patience in mind.

You may choose a replacement product or request a refund. When selecting an alternative product, it must match the value of your originally ordered product.

The Refund Policy explains when a refund or replacement applies.

We resell products that are made and run by other companies. We are not responsible for changes those companies make to their services, prices or features, or for interruptions on their side. Our responsibility for any order is limited to the amount you paid for it.

We may update these terms. The date at the top of this page shows the latest version, and the version you accepted is recorded on each order.