Warranty Policy

Different products come with different warranties and rules, which we specify before the purchase or at the time of delivery. However, for products covered by a warranty, we are obliged to provide solutions within the specified period if any issues arise. Sometimes, after-sales services may change. For example, if a product is marked as not eligible for any warranty or support after sale, no warranty will apply once the product is delivered. In such cases, customers are advised to place their orders only after fully understanding the terms.

During the warranty period stated on the product page, we replace a subscription, account, licence key or code that stops working through no fault of yours.

Warranty does not apply if the problem is due to customer error or device-related issues. We request that customers fully understand the specific rules for each product before ordering. Any comments outside the mentioned rules after purchase will not be accepted.

• Changing an account's email, password, profile or plan when the product rules do not allow it.
• Sharing delivered details with other people.
• Breaking the terms of the service the product belongs to.
• Problems reported after the warranty period for that product has ended.

• Open the order in your dashboard and choose "Report a problem", or message us on WhatsApp with your order number.
• We check the problem against the product's warranty.
• If it is covered, new delivery details appear on your order page and we email you that they are ready.
• A replacement does not change or repeat your payment.

• Follow the rules shown on the product page and with your delivery details.
• Report a problem as soon as you notice it, inside the warranty period.
• Give us the order number and a short description or screenshot of the problem.

We confirm that the order is yours, that it is inside its warranty period, and that the product rules were followed. We may ask for a screenshot of the error you see.

During the warranty period, we are ready to provide support from 10 AM to 10 PM. However, under challenging circumstances, there may be delays, and we ask for your cooperation and patience.

For products covered by warranty, if you follow the specified rules (which will be clearly stated before and after purchase), we are committed to providing after-sales service. Additionally, if you encounter any issues with the service or need help understanding it, we also offer remote support through Teamviewer, Anydesk, or Google Meet.

We understand that customers purchase subscriptions for important tasks. Therefore, we always strive to ensure quick support in case of any issues. Since these are online subscriptions, there may be slight delays in support during challenging circumstances. In such cases, we may require a minimum of 1 hour and up to 24 hours to resolve the issue. Customers should be prepared to allow this time and order the product with patience in mind.